Product Maintenance & Support

Keep your product secure, fast and improving after launch.

In short

What is Product Maintenance & Support?

Software is never finished. We take responsibility for updates, fixes, monitoring and small enhancements so your product stays healthy and your team stays focused on customers.

A Plus Solution provides Product Maintenance & Support from Mumbai for businesses across India: support plan with response targets, monitoring and incident handling, scheduled patching and more.

What you get

/01

Defined response times

Support levels agreed in writing, with priority handling for production issues.

/02

Security and updates

Dependencies patched and vulnerabilities addressed on a regular cycle.

/03

Proactive monitoring

We aim to know about a problem before your users report it.

/04

Continuous improvement

A monthly allowance for enhancements, not only bug fixes.

Deliverables

What is included

Support plan with response targets
Monitoring and incident handling
Scheduled patching
Monthly health report
Enhancement backlog management

How we work

DiscoverWe learn the business, the process and the people before proposing anything.
DesignA clear scope, architecture and plan — with costs — that you approve.
BuildShort cycles with working demos, so you steer as it takes shape.
LaunchTested releases, training and a hand-over that leaves you in control.
ImproveMonitoring, support and steady enhancement after go-live.

Questions